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Refund and Returns Policy

Thank you for choosing Batlinpro. We value your satisfaction and want to ensure that you have a smooth experience with our products and services. This Refund and Returns Policy outlines the terms and conditions related to refunds and returns. Please read this policy carefully before making a purchase.

1. Refund Eligibility We offer refunds on eligible products and services within [number] days from the date of purchase. To be eligible for a refund, the following conditions must be met:

  • The product or service must be in its original condition.
  • Proof of purchase, such as an order number or receipt, is required.
  • The refund request is made within the specified timeframe.

2. Non-Refundable Items Certain items are not eligible for refunds, including but not limited to:

  • Downloadable digital products.
  • Products that have been customized or personalized.
  • Services that have already been rendered.

3. How to Request a Refund To request a refund, please follow these steps:

  • Contact our Customer Service at ti**@*******ro.com with your order number and reason for requesting a refund.
  • Our team will review your request and notify you of the approval or rejection of your refund.
  • If approved, instructions for returning the product or accessing the refund will be provided.

4. Returns Process If the product needs to be returned, please follow these steps:

  • You will receive instructions on where to send the product.
  • The product must be securely packaged to prevent damage during transit.
  • Include your order number and a note explaining the reason for the return.
  • Return shipping costs are the responsibility of the customer.

5. Processing Time Once your return is received and inspected, we will send you an email to notify you of the status of your refund. Refunds may take [number] days to process, depending on your payment method and financial institution.

6. Exchanges We do not offer direct exchanges. If you wish to exchange a product, you can follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact our Customer Service immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

8. Contact Us If you have any questions, concerns, or require assistance with the refund or returns process, please reach out to our Customer Service at ti**@*******ro.com.

By making a purchase with Batlinpro, you acknowledge and agree to the terms of this Refund and Returns Policy. We are committed to ensuring your satisfaction and addressing any concerns you may have.

Thank you for your trust in Batlinpro.